FAQ's

When can I order

You can place an order at any time. We do require minimum 48 hours notice for all orders. The more notice given the better as we cannot always guarantee that there will be an availability.

Do you offer pickup or delivery?

 Brisbane Cake Co. is based in Hawthorne, Brisbane. 
Pickup is available at any time organised from our Hawthorne studio.


Delivery and setup is available, free within Bulimba, Balmoral, Hawthorne, Morningside, Cannon Hill, Murrarie, Seven Hills, Norman Park and East Brisbane with outer Brisbane locations starting from $50


Further distances will be quoted on request.

Our three tier cakes include delivery within Brisbane 

Can my florist or I put flowers on the cake?

 Brisbane Cake co. is more then happy to work with your florist - it is actually recommended, as it ensures everything matches and has a beautiful flow.

Brisbane Cake co. is responsible for ensuring your cake is safe to eat and free from contamination and preparing/taping/wiring the flowers is included in delivery/setup costs.

It is strongly advised to not place flowers on the cake yourself. They must be prepared correctly and meet certain food safety standards in order to prevent contamination of the cake and potentially harm you and your guests 

Cake Heights

All of our single cakes are 3 layers (approx 17cm) tall.


Do you offer allergy friendly, gluten free or vegan options?

 Yes! We offer a delicious chocolate cake that is free from gluten, eggs, dairy and animal products.

Depending on your needs we can pair this with the appropriate buttercream or ganache!


But please remember our kitchen handles ample amounts of gluten, egg, dairy and non vegan products. Whilst the upmost care is taken, we cannot guarantee that your cake has not been in contact with an allergen.

Payment and cancellation terms

 - A strict 50% non-refundable deposit is required to confirm your order. This secures a position in our diary and closes this spot off to other bookings.
- Full payment for the order is to be made two days (2) before delivery or collection of the goods. 
- Goods will not be released unless full payment has been received. 
- A booking is not confirmed if a deposit has not been paid.

By placing an order with Brisbane Cake co. you are agreeing to the payment and cancellation terms and conditions displayed above and on our invoice. 

Are you a licenced business

Yes! We have a food manufacturing licence through Brisbane City Council and a 4 star eat safe rating. 


Our cooking is undertaken in a licenced commercial kitchen also with a 4 star eat safe rating

What is your caking policy?

 

All event cakes and wedding cakes are placed in appropriate sized travel boxed and delivered via passenger vehicle from Bulimba.

Single and two tier cakes are available for collection from Hawthorne if you wish. 

Brisbane cake Co. will liaise with your venue coordinator to schedule an appropriate delivery time based around on-site facilities, particularly access to refrigeration.  

Repair kits are carried at all times in order to repair any minor damage that may occur during transportation.  

In the event of a major accident where the cake/sweet items are totally and irreparably damaged, you will be issued with a full refund.  Brisbane Cake Co. takes no responsibility for damages that occur at your nominated venue once the cake has been delivered.